Privacy Policy

Last Updated: April 28, 2025

Welcome to Peerteach, a marketplace operated by Hermes Unlimited (“Peerteach,” “we,” “us,” or “our”). At Peerteach, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (www.peerteach.ca) and services as a Parent or Tutor.

By using the Platform, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please do not use the Platform.

Important Notice:
Both the General Data Protection Regulation (GDPR) and Personal Information Protection and Electronic Documents Act (PIPEDA) require user consent when collecting personal information such as name, email address, and phone number. We strictly adhere to these regulations to protect your privacy.

1. Information We Collect

We collect personal information from Parents and Tutors to facilitate the use of our services. The types of information we collect include:

1.1 Information Provided by You

For Parents:

Name, email address, phone number, and location.
Details about your child’s learning needs, subjects, goals, and schedule.
Preferred tutoring location (online, library, or home).
Payment information (if applicable).

For Tutors:

Name, email address, phone number, and location.
Details about your qualifications, areas of expertise, teaching experience, and certifications.
Availability and preferred tutoring locations.
Bank account or payment details for processing payments (if applicable).

1.2 Automatically Collected Information

We may also collect information automatically through cookies and similar technologies, such as:

IP address
Browser type and version
Pages visited on the Platform
Time and date of access

This information helps us improve the Platform and personalize your experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 For Parents

To match you with qualified Tutors based on your child’s needs.
To facilitate communication between you and Tutors.
To process payments and issue receipts (if applicable).
To send updates, notifications, and promotional materials (optional).

2.2 For Tutors

To create and maintain your profile on the Platform.
To match you with Parents seeking your expertise.
To process payments for your services (if applicable).
To send updates, notifications, and promotional materials (optional).

2.3 General Uses

To improve the functionality and user experience of the Platform.
To comply with legal obligations and enforce our Terms and Conditions.
To prevent fraud, misuse, or illegal activities on the Platform.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

3.1 With Other Users

Parents: Your name, location, and child’s learning needs may be shared with Tutors to facilitate matches.
Tutors: Your name, qualifications, and availability may be shared with Parents to facilitate matches.

3.2 With Service Providers

We may share your information with trusted third-party service providers who assist us in operating the Platform, processing payments, or providing customer support. These providers are bound by confidentiality agreements and are prohibited from using your information for any other purpose.

3.3 Legal Requirements

We may disclose your information if required by law or to protect our rights, property, or safety, or the rights, property, or safety of others.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

Encryption of sensitive data during transmission.
Secure storage of data on servers with restricted access.
Regular monitoring for potential security threats.

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

5. Your Rights

Under Canadian privacy laws (PIPEDA) and international regulations such as GDPR, you have the following rights regarding your personal information:

5.1 Access and Correction

You may request access to the personal information we hold about you or request corrections to ensure it is accurate and up-to-date.

5.2 Withdrawal of Consent

You may withdraw your consent to the collection, use, or disclosure of your personal information at any time by contacting us. However, this may limit your ability to use the Platform.

5.3 Deletion

You may request the deletion of your account and personal information. Note that some information may be retained for legal or operational purposes.

To exercise these rights, please contact us at support@peerteach.ca.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on the Platform. You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of the Platform.

7. Third-Party Links

The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. Please review their privacy policies before providing any personal information.

8. Children’s Privacy

The Platform is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected such information, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes via email or through the Platform. Your continued use of the Platform after such changes constitutes acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Peerteach
Email: support@peerteach.ca
Phone: +1 437 973 5094
Address: TBA